Rental Information » Terms and conditions
Spaceships New Zealand terms and conditions
Your ‘Spaceship’ or ‘Rocket’ campervan includes unlimited kilometres; standard insurance; 15% GST; 24 hour roadside assistance; DVD’s that you can exchange with other Spaceships; activity deals (listed on www.spaceshipsrentals.co.nz); campground brochures; internal and external sleeping options; linen and cooking kits. Please ask us about your ferry booking and activities to do around New Zealand. We can also book these for you at the best price.
1.1 Fees mean the fees payable by you to us and as set out on the Rental Document plus any additional fees payable under this Agreement. Dollars and $ are New Zealand currency.
1.2 GST means New Zealand’s Goods and Services Tax. All costs associated with Spaceships are inclusive of GST and you agree to pay GST at the time as you pay the fees.
1.3 Rental Document means the Rental Agreement Form signed by you and Spaceships Limited setting out the period and specific terms of rental to which this Agreement applies including the reverse of this Agreement (and any equivalent computerised data or forms).
1.4 Rental Period means the pick-up and drop-off date shown on the Rental Document.
1.5 Vehicle means the Vehicle described in the Rental Document (or any substitute Vehicle) and includes but is not limited to its under body, parts, components, accessories and contents supplied by us (except where specifically excluded).
1.6 We, our and us means Spaceships Limited
1.7 You, your, Customer, Driver, Hirer and yourself means the person(s) recorded in the Rental Document as the Hirer and includes all Additional Drivers as described on the Rental Document and any forms for additional drivers plus anyone else that you allow to use the Vehicle.
1.8 Damage(s) means any and all damage to third party property, damage to the Vehicle including tyres, windscreens, damage to the roof, under body, glass, windscreen, vandalism, exterior body and any towing or recovery costs.
2.1 We agree that you may hire the Vehicle subject to the terms of this Agreement.
2.2 You agree to comply with the terms of this Agreement and to pay the Fees to us.
2.3 This Agreement may only be amended in writing by us, and its terms apply at all times during your use of our Vehicle from when you make the reservation. Any terms and conditions contained in any other document and all statements, terms and warranties (whether implied by statute or otherwise) not embodied in this Agreement are expressly excluded to the fullest extent permitted by law.
2.4 None of our employees, agents or contractors are authorised to vary or add to this Agreement, make any representations about the performance, specifications or fitness for purpose of our goods other than those specified in our authorised written material. You agree that all such unauthorised warranties and representations are expressly excluded.
2.5 All Spaceship specifications, features and contents are subject to change without notice and may vary due to modifications and/or upgrades. We will do our best to inform all pre-booked customers but cannot be held liable for any such variance.
2.6 This Agreement is void if you breach any of the terms and you are potentially liable for all associated costs if applicable.
You agree and acknowledge that:
(a) All drivers must be 18 years of age or over. Restricted and probationary permits are acceptable (Provided you drive within the terms of your licence).
(b) A full resident country driver’s licence must be presented at the time of Vehicle pick up for each nominated driver.
(c) New Zealand law states if your overseas driver’s licence is NOT FULLY translated into English you must carry an accurate translation. This is your responsibility as the hirer.
(d) You have not been convicted of, or have charges pending, for a driving related offence under the influence of alcohol or drugs; or with a blood alcohol level over any legal limit, in respect of which the term of the penalty has not been fully served or served at all;
(e) You have not been refused nor had any motor Vehicle insurance cancelled for any reason within the three years prior to the Rental Period.
4.1 You must not drive on these restricted roads:
Skippers Canyon Road near Queenstown, Ball Hutt Road near Mt Cook and 90 Mile Beach in Northland and agree this agreement is void, and you are liable for ALL associated costs of any repairs, towing and all damages if you do regardless of which Excess Reduction Option you have.
4.2 You must not, unless authorised by us, drive or take the Vehicle on any road, which is temporarily/permanently closed or restricted, or on beaches through streams, dams, rivers and floodwaters.
5.1 You must not:
Smoke or allow animals in the vehicles at any time. A soiling fee of $300 will be charged if you breach this obligation. You must not drive under the influence of alcohol or drugs or use the Vehicle for any illegal purposes.
5.2 You must:
(a) Keep the Vehicle locked and the keys under your personal control at all times and produce such keys if the Vehicle has been stolen;
(b) Ensure that all responsible care is taken in handling and parking the vehicle and that it is left securely locked when not in use.
(c) Be aware and in compliance with all New Zealand Land Transport rules and regulations. This is your responsibility.
(d) If Travelling with Children: The Child Restraint Law stipulates that children under 5 must be properly restrained in an approved child restraint. It is the hirer’s responsibility to ensure their child restraint or a hired child restraint is installed correctly. It is strongly recommended by Land Transport New Zealand that children should be seated in the rear of a vehicle.
(e) Maintain engine oils and coolant levels if the Vehicle’s warning lights indicate that this is required plus maintain the tyres at the recommended pressure. Weekly checks are required.
(f) We recommend you have travel insurance to cover any unforeseen events that may cause the shortening of your rental.
(g) All accidents, damages, maintenance and repairs must be reported immediately to us. If not reported within 24 hours an additional $75 fee will be charged.
(h) Credit card details are required on every Rental Agreement to cover any additional fees, infringements or exclusions.
You agree that this agreement is void and you are fully responsible for all costs if you breach any of the conditions of this agreement irrespective if you have the All Inclusive, Partial Excess Reduction or Standard Bond.
(a) Contact us within 24 hours to report any problems with the Vehicle or equipment. Calls must be made during business hours. We will do our best to fix the problem within 48 hours. No claims will be accepted after this period. Weekends and public holidays will mean delays due to mechanic workshops being closed.
(b) Contact us immediately if you hit a pothole or knock the wheel alignment as this could cause the tyres to wear out quicker than they should. If unreported, costs could be your responsibility.
(c) Not authorise or undertake any repairs to the Vehicle without our prior authority except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval. You must generally do all things necessary to keep and maintain the Vehicle in its current state and condition.
(d) All vehicles are registered with the AA 24 hour roadside service. This covers all mechanical faults with the Vehicle only. Cost for running out of fuel, lost keys, flat batteries, a breakdown as a result of an accident will be your cost. Phone AA on 0800 734 543.
Please note: Spaceships will only reimburse you for the cost of authorised repairs by us if you keep and produce to us the original receipts for those repairs or salvage. Continued operation of the Vehicle after a defect has occurred may lead to a serious accident or consequential damage to the engine for which you the hirer will be held responsible and liable for full repair costs.
You acknowledge that you will not be refunded fees or for any additional accommodation and food costs in the event that non-mechanical malfunctions occur such as, but not limited to the DVD/CD player, fridge, second battery, flat tyres, broken windscreen, lost keys or the water pump and cooker.
8.1 We will deliver the Vehicle in a safe and roadworthy condition, and insure the Vehicle for third party Vehicle and property damage. We will use our reasonable endeavours to replace the Vehicle in the event of a serious breakdown. This is subject to availability and location at all times.
8.2 We reserve the right to not provide a replacement Vehicle in the event of a single vehicle accident as well as a third party accident. We also reserve the right to deny the All Inclusive insurance option on replacement Vehicles.
8.3 Subject to the terms and conditions not being breached by the hirer, if we cannot supply a replacement Vehicle in the event of a mechanical breakdown we will refund your hire fees for any whole days for which you lose total use of the Vehicle from the first point of contact with us onwards.
8.4 If a breach of the terms and conditions has occurred then we reserve the right to not refund any monies whatsoever.
8.5 We provide all agents for us with updated terms and vehicle specifications. Any discrepancies regarding the terms and conditions and/or vehicle category must be addressed via the original booking agent. Spaceships’ accepts no responsibility for incorrect information from a third party.
8.6 Subject to the exclusions set out below, the hirer and any other driver authorised to drive the Vehicle is indemnified up to a limit of NZ$2,000,000; this is in respect of any liability the hirer might have for damage to any property including injury to any animal, belonging, or to any other person and arising out of use of the Vehicle.
8.7 Unused hire days are non refundable except if we cannot provide a replacement Vehicle in the event of a serious mechanical breakdown.
You are required to take one of the following Excess Reduction Options:
1) Standard Bond: This has an excess of $3000 and is included in the day rate.
2) Partial Excess Reduction: Reduces your excess to $1500 (Pay $20 extra per day)
3) All Inclusive: $0 excess plus added cover (Pay $30 extra per day) The Excess Reduction Options apply for all ages. See Clause 10,11 and 12 below for more information on your options.
If you decide to risk it and not take the All Inclusive package or the Partial Excess Reduction, you are responsible for the excess of $3000. This is the amount you will have to pay for any damages, and applies per incident regardless who is at fault. The excess will be deducted in full immediately upon report of an incident or accident. A non-refundable bond-handling fee of $75 applies for any damage or accident. The excess will be refunded less the bond handling fee only if we are successful in recovering the full cost of the damages from the third party. We accept Visa, Visa Debit and MasterCard. Cash Passports or Travel x are not accepted.
You also agree:
(a) You must provide credit card details to us at the commencement of the Rental Period for the purpose of freezing the Bond. We do not deduct the funds but sufficient funds must be present on the credit card at the time of Vehicle pick up.
(b) In the event of an accident regardless who is deemed at fault you will pay the daily repair fee, which is the agreed daily rental rate for each day the vehicle is off the road being repaired up to a maximum of 7 days. You will also be responsible for all associated costs in returning the Vehicle to the agreed rental location (Covered with the All Inclusive)
(c) The Bond will be debited regardless of any insurance purchased via a third Party.
(d) The Bond is fully refundable provided no damage has occurred to the Vehicle, when it is returned to the correct location at the right time; with a clean, rubbish-free interior and the exterior panels are clearly visible so any damages can be seen.
(e) We reserve the right to bank the Bond after the return of your Vehicle for any un-reported fines and damages to the Vehicle or third parties and their property.
(f) Third party insurance is not compulsory in New Zealand and claims can take months to resolve. Where the third party causes damage, you may be held liable for all damages even if it was not your fault, therefore we reserve the right to bank and not refund the bond.
(g) In the event the driver’s credit card declines we reserve the right to process the bond from any other person(s) name on the Rental Agreement or person(s) that paid for part of the Bond.
PLEASE NOTE: If Spaceships is unable to freeze the full $3000 bond you will be unable to commence the hire unless you purchase All Inclusive or the Partial Excess Reduction.
For additional non-refundable fees of $30 per hire day, to a maximum payable of $1200 i.e. 40 days rental the All Inclusive package will reduce the $3000 excess to $0 and cover all damage including;
|- The Roof||- Under body||- Exterior panels|
|- Unlimited windscreen chips||- Side mirrors||- $0 daily repair fee|
|- Single vehicle accidents||- Towing costs||- 2 replacement tyres|
|- 1 single vehicle roll over||- Glass cover||- *Cover for gravel roads|
|- 1 windscreen replacement||- No one-way fees|
* NOTE: A windscreen replacement can cost up to $550. Stone chips cost $75 each, and a tyre costs $140. Gravel road cover excludes the three restricted roads mentioned in clause 4. You are also entitled to an express check in on your return. WE RECOMMEND TAKING THE ALL INCLUSIVE TO REDUCE YOUR RISK AND TRAVEL WITH COMPLETE PEACE OF MIND.
For additional, non-refundable fees of $20 per hire day, to a maximum payable of $800 i.e. 40 days rental the Partial Excess Reduction will reduce your bond excess to half or $1500.
(a) In the event of an accident regardless who is at fault you will pay the daily repair fee, which is the agreed daily rental rate for each day the vehicle is off the road being repaired up to a maximum of 7 days (Covered with the All Inclusive)
(b) All clauses set out in clause 10 of the Standard Bond apply.
This is included in the All Inclusive but if you decide to risk it and travel with the Standard Bond, Glass Cover is a good option to help minimise your exposure. For additional non-refundable fees of $8 per hire day, to a maximum payable of $320 i.e. 40 days rental the Glass Cover will cover you for unlimited stone chips (cost $75 each repair), and loss or breakage of one front windscreen (cost up to $550 for a new windscreen). This also covers the windows and sunroof.
PLEASE NOTE: Glass Cover is included with All Inclusive. If just taking the Glass Cover the Standard Bond applies. Downtime is not refunded for chip and windscreen repairs.
In the event of any form of accident resulting in damage to the Vehicle or any third party property you must contact us within 24 hours. The following procedures should be followed.
14.1 Third party accident
(a) In the event of an accident where a third party is deemed at fault and a replacement vehicle is required, all hire day, All inclusive and Partial Excess Reduction will be transferred to a new rental agreement. If Standard Excess applies a new bond will apply regardless of who is at fault.
(b) In the event of a single vehicle accident (including a Vehicle roll over) where a replacement vehicle is required, all hire days are transferred to a new rental agreement. A new Excess Reduction Option is required for the remaining hire days.
(c) In the event of an accident in which the vehicle is deemed drivable all hire days and All Inclusive will remain. If the Standard Excess or the Partial Excess Reduction applies, a new bond will apply for the remaining days of hire and must be paid immediately.
14.2 At the accident scene the customer must:
(a) Obtain the details of Third Parties and any Witnesses, and report the accident to the Police.
(b) Photograph damage to all vehicle(s) and registration number(s).
14.3 After the accident and at the Branch
(a) Call us and we will get the relevant forms to you.
(b) You must produce your Driver’s Licence and hand over the police report (if applicable) along with the claim form and any supporting photographs.
(c) You are required to pay the excess (if applicable) and any other amount due in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting the event, not at completion of the Rental Period. The daily rate fee applies if on the Standard Bond.
(d) Spaceships will ensure the Motor Vehicle Accident Report is completed clearly and accurately and signed by the Customer.
15.1 Spaceships will use best endeavours to ensure that any money due back to the client is forwarded as quickly as possible, however Third Party claims can take months or even years to resolve. The customer acknowledges that handling of these claims is up to Spaceships Insurer and the Third Party, whether they are insured or not. There is nothing Spaceships can do to speed up this process.
15.2 We agree to refund any Bond applicable within 30 days of receiving final resolution and payment relating to Third Party claims.
15.3 For information regarding outstanding claims or Bond refunds please email email@example.com
15.4 The Customer agrees to provide all reasonable assistance to Spaceships in handling any claim including providing all relevant information and attending Court to give evidence if required.
This is not guaranteed and subject to the circumstances and availability at all times. Spaceships reserve the right to not supply another Vehicle regardless of your Excess Reduction Option.
Additional charges may be incurred if;
(a) If an Exchange Vehicle is required as a result of an accident you are responsible for making your own way to the nearest Spaceships pick-up location at your own cost. This applies regardless who is liable for causing the accident.
(b) You are responsible for all accommodation, transport and food costs plus any other unforeseeable costs relating to any single vehicle or third party accident.
(c) We may offer you the option of paying an “Exchange Vehicle Fee” to send a driver or truck to deliver an exchange vehicle to your location. This is subject to availability and will be your cost to pay. This fee will be up to $700 if the Vehicle needs urgent relocating and flights/transporter costs are involved. The minimum fee is $400.
(d) If a new Vehicle is released to the hirer a new Bond or All Inclusive package is required before receiving the Vehicle.
We suggest having your own travel insurance to cover any associated costs in the unlikely event of a theft or loss of belongings. The Vehicle is insured for damages caused by break-in but the removable contents are not and will be your responsibility while the vehicle is on hire. We accept no liability for your personal belongings. The daily rate fee will still apply (unless you have All Inclusive) and we accept no responsibility for loss of travel days, additional associated costs and no refunds are available. You must produce the keys if the Vehicle is stolen.
You agree you are liable for all costs for the following damage irrespective of your Excess Reduction Option if you;
(a) Are deemed by us and/or local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the Vehicle or any third party vehicle/property.
(b) Abandon or allow the Vehicle to be stolen or sublease the Vehicle to anyone not named on the Rental Agreement.
(c) Misplace the keys or damage the Vehicle due to the use of snow chains
(d) Allow drivers not on the rental agreement to drive. You are also responsible for any damages caused by them.
(e) Or anyone drives with a cancelled or suspended licence or a learners or probationary licence
(f) Operate the Vehicle outside of the agreed hire period.
(g) Cause any water related damages such as but not limited to Vehicle submersion, creek or river crossing, beach driving, salt water damage or driving through low plain flooded areas.
(h) Cause damage by careless, reckless, negligent or wilful conduct; such as but not limited to high speed driving or racing your Vehicle, leaving the road for any reason, and continuing to drive if a warning light appears or the Vehicle is damaged in any way;
(i) Deliberately damaging any articles, appliances or fixtures inside the Vehicle unless in the case of a motor accident.
(j) Use the vehicle to tow, carry volatile, corrosive or flammable material or store anything not agreed to in your Rental Agreement.
(k) Carry more people than is permitted in the Vehicle. This is determined by the seat belts available for passengers to be legally secured.
(l) Make any alterations or additions to the Vehicle without the prior written consent from us
(m) Have an animal in the Vehicle - except a guide dog - subject to our approval. All associated costs for any damages and cleaning will be your responsibility.
(n) Use the incorrect fuel.
These fees apply regardless what Excess Reduction Option you have.
(a) Any damage or loss to the Vehicle or to us, which is not covered by our company insurance;
(b) The cost of rectifying any tyre or wheel damage unless you have paid for “All Inclusive”
(c) All tolls, infringements or fines incurred by you during your rental agreement plus administration fees;
(d) All associated costs of repairing any damage caused deliberately, carelessly or recklessly, by you or any other driver of the Vehicle; or any passenger carried during the Rental Period;
(e) The cost of repairing any damage to the Vehicle or to third party property caused or contributed to by a breach of the Agreement;
(f) The full cost of replacing or repairing all damaged or lost contents supplied by us (including but not limited to: cooker, bedding, cutlery, DVD/CD/MP3 player, DVDs, tables, chairs, tents, roof racks, power cords, GPS units, keys, and any other additional items hired from us
(g) Towing or salvage costs (unless you have All Inclusive)
(h) Any other fees as outlined in this agreement
(i) All damage costs to the Vehicle caused by you or a third party that is not a professional towing company attempting to tow or move a bogged Vehicle.
Auckland – 7 days a week year round
Christchurch - 7 days a week from 1 October to 30 April. Monday to Friday from 1 May to 30 September.
Queenstown - 7 days a week year round.
All opening hours are from 9am till 5pm.
Closed days - All depots are closed 25th December and 1 January. All Vehicles must be collected and returned to a Spaceships depot. We reserve the right to close for any additional days.
You must return the Vehicle to us:
(a) Between the hours of 9am-4pm to the place and on the date shown on the Rental Agreement. A pick up and drop off time is required on every booking. If you are not going to be able to return at the agreed time you must let Spaceships know 12 hours in advance.
(b) With the same amount of fuel that was provided and is detailed on your Rental Agreement. This will vary and be on your Spaceships check sheet.
(c) Any extra fuel left at the end of your hire will not be refunded. If you return the Vehicle with less fuel than on your rental agreement we reserve the right charge a fuel fee of $100 to replace the fuel. A $200 fee will apply if you return the Vehicle empty or very low on fuel.
(d) All vehicles must be returned washed, vacuumed and free of rubbish or you will be charged a cleaning fee of $100.
(e) If we cannot clearly see the panels we can refuse to check the Vehicle in at that time and you accept any damages we find during the cleaning process. The $150 cleaning fee will also apply.
(f) Pay a cleaning fee of $300 should you return a portable toilet in an un-sanitised state.
(g) No refund is available for unused rental days.
(h) To the location on your rental agreement. If not a relocation fee of NZ$700 will be charged to cover the relocation costs.
(i) Any person claiming the return of personal property left in the Vehicle is required to provide us with satisfactory proof of ownership.
(j) Unused hire days and additional Excess Reduction payments are non refundable for early returns.
22.1 If you wish to drop off the Vehicle after office hours or on a closed day, you must obtain approval first.
22.2 The Customer accepts that they are liable for the Vehicle and all damages until a Spaceships staff member checks in the Vehicle. We accept no responsibility for the Vehicle safety whilst parked on its yards or on a street while the business is closed.
If you wish to extend the hire period then you must contact us directly for approval, which is subject to availability at all times. Failure to gain approval will result in a late fee of $250 being charged along with any unpaid hire days being charged to your credit card . Any agreed extension of hire must be paid in full at the time of extension at the agreed rate.
Change of return location is subject to availability and must be authorised by us first. If you return to a different location to that on your Rental Agreement a $700 relocation fee will apply.
25.1 Spaceships charge each calendar day. The day of pick up is calculated as day one regardless of pick up time and the drop off day is calculated as the final day regardless of drop off time.
25.2 A set pick up and drop off time is required on each booking. You need our approval to ammend this once booked as this can impact future bookings.
25.3 Rates are subject to change without notice. The rate you booked at is your rate for the duration of your hire and cannot be changed.
No one way fees apply unless displayed on the quote at time of booking.
Spaceships accept Visa and MasterCard ONLY. A 2.5% credit card fee applies to all credit card payments.
You must pay us a non-refundable deposit of 20% of the total booking to confirm your booking. The balance of the hire fees must be paid before pick up or upon collection. Failure to collect a Vehicle on the confirmed booking date will result in the loss of that hire day and fees. We reserve the right to release the Vehicle 12 hours after your scheduled pick up if you have not advised us of any change to your pick up date.
Our cancellation fees are:
(a) If cancelled 21-7 days prior to departure you must pay us 40% of total rental value.
(b) If cancelled 6-1 days prior to departure you must pay us 50% of total rental value.
(c) If cancelled on the day of departure or you no show, then you must pay us 100% of total rental value.
29. Infringement offences and Admin Fee(s)
30.1 You are liable for any offence committed during the Rental Period for speeding, parking, and toll roads, freedom camping and any other traffic offences. Credit card details are required on every Rental Agreement to cover these offences.
30.2 In the event that any infringement(s) are received by us, we will transfer liability of the fine into your name and charge the appropriate administration fee(s). This is NZ$50 per speeding, parking, Freedom Camping and toll road infringement. Please Note: When liability is transferred it is the customer’s responsibility to pay the infringement also.
30.1 Except to the extent we or others are liable at law, you agree that you are liable and must indemnify us immediately for the loss of, and all damage to, the Vehicle; The cost of towing, recovering and storing the Vehicle (except when All Inclusive is taken); For all damage to the property of any person, which is caused or contributed by, you or which arises from the use of the Vehicle by you and all appraisal or assessment fees along with reasonable administrative fees and legal costs as a result of your breach of this Agreement or in respect of recovering costs payable by you (on a solicitor client basis).
30.2 You agree to use, operate and possess the Vehicle at your risk and you agree that we will have no responsibility or liability for any loss or damage or death (regardless of who is at fault) incurred by the hirer by reason of rental, possession or use of the Vehicle. To the full extent permitted by law you agree that you release and discharge us and our agents and employees from any liability to the hirer including but not limited to all claims and demands on us, and any loss or damage whatsoever and whenever caused to you whether by way of death of, or injury to, any person of any nature or kind, accident or damage or loss of property, delay, financial loss (including accommodation or meal costs) or otherwise, arising directly or indirectly from or incidental to your use of the Vehicle or any accident to or involving the Vehicle or its use, operation, repair, maintenance or storage or which may otherwise be suffered or sustained in, upon or near the Vehicle provided that this release shall not extend to any claims arising from a negligent act or omission by us; and any loss or damage as a result of items being left in the Vehicle after its return to us or stolen from the Vehicle.
30.3 You have rights conferred under consumer legislation and no provision in this Agreement is intended to exclude, restrict or modify any non excludable terms implied by or rights, which you may have under the Fair Trading Act in New Zealand.
You agree that we may refuse any rental, terminate this agreement and/or repossess the Vehicle at any time, without notification. You will also be liable for the costs of repossessing the Vehicle and any towing charges regardless of having All Inclusive if:
(a) You breach this agreement in any way or any of the information contained in the Rental Document is found to be false
(b) The Vehicle is not returned on the return date or if we believe the Vehicle will not be returned on the agreed date
(c) If we consider, on reasonable grounds, that the safety of the passengers, general public or the condition of the Vehicle is endangered.
(d) This Agreement is terminated for any reason you must immediately pay all rental fees and other charges for the Rental Period as set out in this Agreement.
This Agreement is governed by the laws in force in New Zealand.
This agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties.
If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you acknowledge that our election will not constitute a waiver of any rights relating to any subsequent or other breach.
All transactions are in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance between the amount debited against your credit card and the amount refunded at the end of your rental period. We accept no responsibility for any variation.
If you disagree with us you agree to resolve your complaint or dispute with us by immediately notifying the Manager of the office in Auckland. Complaints received on return of the Vehicle or post hire will be disregarded. You need to provide in writing exact details or your complaint together with any relevant evidence. We will provide a response to you within 5 Business Days of receiving your complaint. For further dispute resolution you can contact the Rental Vehicle Association – www.rentalvehicle.co.nz
We retain title to the Vehicle and you agree that you will not sell, lend or sublease the Vehicle.
Spaceships and Rockets New Zealand - Terms and Conditions