✓ More flexibility
✓ We'll take care of you
✓ Great #spaceshipsroadtrip
See how we do thisOur COVID-19 Travel Promise gives you the freedom to start planning the ultimate adventure without having to worry about what will happen if things change due to COVID-19. At Spaceships, we like to keep things as easy as possible therefore it is good to know that you can:
✓ Change or update your booking for free
✓ Cancel at any time or postpone your booking.
We'll issue travel credit (voucher) that can be used within 2 years in all countries where Spaceships operates.
Pay 10% now to make a booking! You will never lose your deposit!
If your travel plans are affected by a Government lock-down (if travel falls within Alert Level 3 or 4) or the New Zealand border closing (travel bubble disruption), you’ll still be eligible for an 80% refund if you have paid in full, PLUS you’ll also receive a credit for your deposit.
Booking a Spaceships campervan means that all this is included (no hidden fees).
✓ Additional driver(s) can be added free of charge.
✓ One-way travel: drop off at another depot at no extra charge.
✓ Contactless pick-up & drop-off: 24/7, 365 days a year.
✓ Want to extend your trip? We'll extend it at the same daily rate (subject to availability)
✓ Free to make changes! Updating a booking before pick-up is free, no matter how often you need to make changes (subject to availability)
✓ Free cancellation within 7 days of making the booking (from date on booking confirmation).
✓ Never lose your deposit! If you can't cancel for free anymore, we'll turn it into travel credit for you so it can be used up to 2 years later in New Zealand, Australia of the UK.
✓ We check & clean your campervan thoroughly before it goes out onto the road!
See our pre-hire cleaning & safety sheets: Rocket, Beta & 2S (PDF) or Dream Sleeper Mini (PDF)
The price you see is the price you'll pay. Guaranteed.
In case of a problem or an issue, it's good to know that:
✓ Your Spaceships campervan comes with 24-hour roadside assistance
✓ Third-Party incidents are always covered (no matter the insurance option you have). A third party incident is accidentally damaging someone else’s vehicle or property.
✓ Spaceships will cover any damage to the vehicle in the event of attempted theft or break-in (regardless of the insurance/excess option you selected)
If there's a mechanical breakdown that isn't caused by you, we will:
✓ Pay for any tows of the vehicle
✓ Pay for all the costs associated with the mechanical failure
✓ Refund you the hire days you weren't able to use your Spaceships campervan
✓ Refund any accommodation costs (up to NZ$200 per night) if you are unable to sleep in your Spaceship due to a mechanical fault (receipts must be provided).
If you are unsatisfied with service you received from Spaceships, you'll get a 5% credit note towards any future booking with Spaceships New Zealand, Australia or the UK/Europe.
The price you see is the price you'll pay. Guaranteed by our Price Match Guarantee.
At Spaceships, we like to be as transparent as possible. We've told you what we'll do for you on your #spaceshipsroadtrip and the stuff that we refund/replace... However, there are situations or items that won't be refunded.
• Fuel
• Accessories not used on hire
• Call out fees for non-mechanical events
• If you didn't report the problem to Spaceships within 24 hours
• Insurance fees paid (All-Inclusive & Partial insurance/excess reduction)
• Tyre(s) replacement on Standard Insurance and Partial Excess Insurance
• International calling charges. We provide a free NZ SIM card with your booking
• Early returns. You can return early but there won't be a refund for the unused days
• Cancellations made on the day of pick up. See our cancellation policy for more info.
• Bad weather, natural disasters or road closures. Weather can change in New Zealand, it's part of life on the road (four seasons in one day).
• Unused hire days caused by driver error, misuse of the vehicle or acts of God (natural disasters & pandemics)
• Any associated costs or fees involved in non-mechanical repairs such as towing and salvage. This also includes food & accommodation and activities.
• Credit Card fees. Banks and credit card companies charge us that fee, so that's a cost that we have to pay. We recommend paying online (deposit and remaining balance) because then there are no payment fees. We only charge a fee for offline credit card payments.
The price you see is the price you'll pay. Guaranteed by our Price Match Guarantee.
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