COVID-19 Travel Promise
✓ More flexibility
✓ We'll take care of you
✓ Great #spaceshipsroadtrip
See how we do thisOur COVID-19 Travel Promises - Book with confidence
Our COVID-19 Travel Promise gives you the freedom to start planning the ultimate adventure without having to worry about what will happen if things change due to COVID-19. At Spaceships, we like to keep things as easy as possible therefore it is good to know that you can:
✓ Change or update your booking for free
✓ Cancel at any time or postpone your booking.
We'll issue travel credit (voucher) that can be used within 2 years in all countries where Spaceships operates.
Pay 10% now to make a booking! You will never lose your deposit!
If your travel plans are affected by a Government lock-down (if travel falls within Alert Level 3 or 4) or the New Zealand border closing (travel bubble disruption), you’ll still be eligible for an 80% refund if you have paid in full, PLUS you’ll also receive a credit for your deposit.
We guarantee your deposit is never lost and can be moved to a future travel date.
At Spaceships, it is our mission to make sure you have an awesome #spaceshipsroadtrip!
Booking a Spaceships campervan means that all this is included (no hidden fees).
✓ Additional driver(s) can be added free of charge.
✓ One-way travel: drop off at another depot at no extra charge.
✓ Contactless pick-up & drop-off: 24/7, 365 days a year.
✓ Want to extend your trip? We'll extend it at the same daily rate (subject to availability)
✓ Free to make changes! Updating a booking before pick-up is free, no matter how often you need to make changes (subject to availability)
✓ Free cancellation within 7 days of making the booking (from date on booking confirmation).
✓ Never lose your deposit! If you can't cancel for free anymore, we'll turn it into travel credit for you so it can be used up to 2 years later in New Zealand, Australia of the UK.
✓ We check & clean your campervan thoroughly before it goes out onto the road!
See our pre-hire cleaning & safety sheets: Rocket, Beta & 2S (PDF) or Dream Sleeper Mini (PDF)
The price you see is the price you'll pay. Guaranteed.
✓ Yes, we do... (things we do refund)
In case of a problem or an issue, it's good to know that:
✓ Your Spaceships campervan comes with 24-hour roadside assistance
✓ Third-Party incidents are always covered (no matter the insurance option you have). A third party incident is accidentally damaging someone else’s vehicle or property.
✓ Spaceships will cover any damage to the vehicle in the event of attempted theft or break-in (regardless of the insurance/excess option you selected)
Mechanical breakdown (not caused by you the hirer)
If there's a mechanical breakdown that isn't caused by you, we will:
✓ Pay for any tows of the vehicle
✓ Pay for all the costs associated with the mechanical failure
✓ Refund you the hire days you weren't able to use your Spaceships campervan
✓ Refund any accommodation costs (up to NZ$200 per night) if you are unable to sleep in your Spaceship due to a mechanical fault (receipts must be provided).
Not fully satisfied with our service?
If you are unsatisfied with service you received from Spaceships, you'll get a 5% credit note towards any future booking with Spaceships New Zealand, Australia or the UK/Europe.
The price you see is the price you'll pay. Guaranteed by our Price Match Guarantee.
x No, we don't... (things we don't refund)
At Spaceships, we like to be as transparent as possible. We've told you what we'll do for you on your #spaceshipsroadtrip and the stuff that we refund/replace... However, there are situations or items that won't be refunded.
• Fuel
• Accessories not used on hire
• Call out fees for non-mechanical events
• If you didn't report the problem to Spaceships within 24 hours
• Insurance fees paid (All-Inclusive & Partial insurance/excess reduction)
• Tyre(s) replacement on Standard Insurance and Partial Excess Insurance
• International calling charges. We provide a free NZ SIM card with your booking
• Early returns. You can return early but there won't be a refund for the unused days
• Cancellations made on the day of pick up. See our cancellation policy for more info.
• Bad weather, natural disasters or road closures. Weather can change in New Zealand, it's part of life on the road (four seasons in one day).
• Unused hire days caused by driver error, misuse of the vehicle or acts of God (natural disasters & pandemics)
• Any associated costs or fees involved in non-mechanical repairs such as towing and salvage. This also includes food & accommodation and activities.
• Credit Card fees. Banks and credit card companies charge us that fee, so that's a cost that we have to pay. We recommend paying online (deposit and remaining balance) because then there are no payment fees. We only charge a fee for offline credit card payments.
The price you see is the price you'll pay. Guaranteed by our Price Match Guarantee.
No, we don't... (things we don't refund)
Have a great #spaceshipsroadtrip
.