✓ Great #spaceshipsroadtrip
✓ Freedom to explore
✓ We'll take care of you
See how we do thisBooking a Spaceships campervan means that all this is included (no hidden fees at all):
✓ Additional driver(s) can be added free of charge.
✓ One-way travel: drop off at another depot at no extra charge.
✓ Free after-hours service. You can pick up and drop-off 24/7, 365 days a year.
✓ Want to extend your trip? We'll extend it at the same daily rate (subject to availability)
✓ Change of plans? Updating a booking before pick-up is free of charge (subject to availability)
✓ Free cancellation (until 14 days before arrival). Or we can keep it as credit to be used later
✓ We check & clean your campervan thoroughly before it goes out onto the road! See our pre-hire cleaning & safety check sheets: Rocket, Beta & 2S (PDF) or Dream Sleeper Mini (PDF)
The price you see is the price you'll pay. Guaranteed.
- Michael J. Gelb (author)
At Spaceships, it is our mission to make sure you have an awesome #spaceshipsroadtrip in New Zealand. If there is anything that could be improved, just let us know. We're here to help. Contact us via:
Online Chat | Email | 0800 772 237 (free in NZ)
In case of a problem or an issue, it's good to know that:
✓ Your Spaceships campervan comes with 24-hour roadside assistance
✓ Third Party incidents are always covered (no matter the insurance option you have). A third party incident is accidentally damaging someone else’s vehicle or property.
✓ Spaceships will cover any damage to the vehicle in the event of an attempted theft or break-in (regardless of the insurance/excess option you selected)
If there's a mechanical breakdown that isn't caused by you, we will:
✓ Pay for any tows of the vehicle
✓ Pay for all the costs associated with the mechanical failure
✓ Refund you the hire days you weren't able to use your Spaceships campervan
✓ Refund any accommodation costs (up to NZ$200 per night) if you are unable to sleep in your Spaceship due to a mechanical fault (receipts must be provided).
If you are unsatisfied with service you received from Spaceships, you'll get a 5% credit note towards any future booking with Spaceships New Zealand, Australia or the UK/Europe.
The price you see is the price you'll pay. Guaranteed by our Price Match Guarantee.
At Spaceships, we like to be as transparent as possible. We've told you what we'll do for you on your #spaceshipsroadtrip and the stuff that we refund/replace... However, there are situations or items that won't be refunded.
• Fuel
• Accessories not used on hire
• Call out fees for non-mechanical events
• Unused days caused by driver error and misuse of the vehicle
• If you didn't report the problem to Spaceships within 24 hours
• Insurance fees paid (All-Inclusive & Partial insurance/excess reduction)
• Tyre(s) replacement on Standard Insurance and Partial Excess Insurance
• International calling charges. We provide a free NZ SIM card with your booking
• Early returns. You can return early but there won't be a refund for the unused days
• Cancellations made on the day of pick up. See our cancellation policy for more info.
• Bad weather, natural disasters or road closures. Weather can change in New Zealand, it's part of life on the road (four seasons in one day).
• Any associated costs or fees involved in non-mechanical repairs such as towing and salvage. This also includes food & accommodation and activities.
• Credit Card fees. Banks and credit card companies charge us that fee, so that's a cost that we have to pay. We recommend paying online (deposit and remaining balance) because then there are no payment fees. We only charge a fee for offline credit card payments.
The price you see is the price you'll pay. Guaranteed by our Price Match Guarantee.
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Have fun exploring outer space, Space Traveller!
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