Spaceships will take care of you on your #spaceshipsroadtrip. Promised.


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Our promises to you

✓ More flexibility

✓ We'll take care of you

✓ Great #spaceshipsroadtrip

See how we do this

A great road trip starts with our promises to you

Booking a Spaceships campervan means that all this is included (no hidden fees at all):

✓ Additional driver(s) can be added free of charge.

One-way travel: drop off at another depot at no extra charge.

24/7 contactless pick-up. You can pick up and drop-off 24/7, 365 days a year.

✓ Want to extend your trip? We'll extend it at the same daily rate (subject to availability)

Get an online quote

 Free to make changes! Updating a booking before pick-up is free, no matter how often you need to make changes (subject to availability)

Free cancellation within 7 days of making the booking (from date on booking confirmation).

Never lose your deposit! If you can't cancel for free anymore, we'll turn it into travel credit for you so it can be used up to 2 years later in New Zealand, Australia of the UK.

 We check & clean your campervan thoroughly before it goes out onto the road!
See our 
pre-hire cleaning & safety sheets: Rocket, Beta & 2S (PDF) or Dream Sleeper Mini (PDF)

The price you see is the price you'll pay. Guaranteed.

"Life is a continuous exercise in creative problem solving"

- Michael J. Gelb (author)

 At Spaceships, it is our mission to make sure you have an awesome #spaceshipsroadtrip in New Zealand. If there is anything that could be improved, just let us know. We're here to help. Contact us via:

Online Chat | Email0800 772 237 (free in NZ)

✓ Yes, we do... (things we do refund)

In case of a problem or an issue, it's good to know that:

✓ Your Spaceships campervan comes with 24-hour roadside assistance

✓ Third-Party incidents are always covered (no matter the insurance option you have). A third party incident is accidentally damaging someone else’s vehicle or property.

✓ Spaceships will cover any damage to the vehicle in the event of attempted theft or break-in (regardless of the insurance/excess option you selected)

Mechanical breakdown (not caused by you the hirer)

If there's a mechanical breakdown that isn't caused by you, we will:

✓ Pay for any tows of the vehicle

✓ Pay for all the costs associated with the mechanical failure

✓ Refund you the hire days you weren't able to use your Spaceships campervan

✓ Refund any accommodation costs (up to NZ$200 per night) if you are unable to sleep in your Spaceship due to a mechanical fault (receipts must be provided).

Not fully satisfied with our service?

If you are unsatisfied with service you received from Spaceships, you'll get a 5% credit note towards any future booking with Spaceships New Zealand, Australia or the UK/Europe.

Get an instant quote

The price you see is the price you'll pay. Guaranteed by our Price Match Guarantee.

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x No, we don't... (things we don't refund)

At Spaceships, we like to be as transparent as possible. We've told you what we'll do for you on your #spaceshipsroadtrip and the stuff that we refund/replace... However, there are situations or items that won't be refunded.

Fuel

• Accessories not used on hire

• Call out fees for non-mechanical events

• If you didn't report the problem to Spaceships within 24 hours

• Insurance fees paid (All-Inclusive & Partial insurance/excess reduction) 

• Tyre(s) replacement on Standard Insurance and Partial Excess Insurance

• International calling charges. We provide a free NZ SIM card with your booking

• Early returns. You can return early but there won't be a refund for the unused days

• Cancellations made on the day of pick up. See our cancellation policy for more info.

• Bad weather, natural disasters or road closures. Weather can change in New Zealand, it's part of life on the road (four seasons in one day).

• Unused hire days caused by driver error, misuse of the vehicle or acts of God (natural disasters & pandemics)

• Any associated costs or fees involved in non-mechanical repairs such as towing and salvage. This also includes food & accommodation and activities.

• Credit Card fees. Banks and credit card companies charge us that fee, so that's a cost that we have to pay. We recommend paying online (deposit and remaining balance) because then there are no payment fees. We only charge a fee for offline credit card payments.

Get an instant quote

The price you see is the price you'll pay. Guaranteed by our Price Match Guarantee.

Compare our campervans

 

Have a great #spaceshipsroadtrip

Share your photos, travel stories or videos by using our hashtag.

We love seeing/reading 'em.

Have fun exploring outer space, Space Traveller!

 

 

 

 

 

 

 

 

 

 

 

 

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