After-hours campervan hire: it's a free service at Spaceships
There's no need to stress when picking up a Spaceships campervan. We offer a free after-hours pick-up and drop-off service. This service is operational 24 hours a day, 365 days of the year! This means you can pick up your Spaceship campervan whenever it suits you. However, this free service must be prearranged and authorised by Spaceships. And this is how to do it.
Free after-hours campervan pick-up & drop-off
If you would like to pick up or drop off your Spaceships campervan in Auckland or Christchurch outside office hours (that's any day of the week before 9 am or after 4 pm), you'll need to pre-arrange our free after-hours service.
How to arrange the after-hours service
It's easy to arrange this free service.
- Book your Spaceships campervan and select 'early after-hours' (before 8am but after midnight) or 'after-hours' in the time field (after 5pm but before midnight).
- Fill out the Pre-Arrival Check-in (Manage My Booking). You'll find the same link in your booking confirmation email.
- Send us a photocopy of your driving licence (in English or the original plus an International Driving Licence): [email protected]. More info about using your overseas driving licence in New Zealand.
- Make sure you have paid the full amount of your rental agreement. If you need to pay the remainder of your balance you can use the secure payment option on our Self-Service page.
- For after-hours drop-offs, just contact us in advance on 0800 772 237 (freephone while in New Zealand).
Questions about the after-hours pickup & drop-off service
Even more information about our free after-hours can be found in the Q&A below
Can I book the after-hours service online?
Yes. Simply, get a quote online and follow the steps mentioned above. It's important to fill out the Pre-Arrival Check-in form (online) as soon as you've received it. Also, don't forget to pay the remaining balance and send us a copy of your driving licence.
Is full payment required to use the after-hours service?
Yes. You either pay the remaining balance via our Self-Service Options (pay remaining balance) or you authorize us to charge the credit card we have on file. We'll need to process your payment 3 days before your requested pickup day.
When you book your Spaceships campervan online, you'll 2 payment options:
- Option 1. A 20% non-refundable deposit
- Option 2. Pay in full
Full payment is required if your booking is made within 3 days of your intended pick up day.
What time can I pick up my Spaceship?
An after-hours pickup means that you can pick up your Spaceships anytime you like. Super early in the morning, in the evening or even late at night. It's up to you. As long as you pre-book your (early) after-hours pick-up we'll make sure your campervan is ready.
Will a staff member be on-site when I pick up my campervan after-hours?
No. Staff members are only on-site during office hours. When you're going for an after-hours pickup we'll send you an email with all the info about where to find your campervan, how to get to the keys and how to use your campervan.
Who's going to explain how to use my campervan?
No one. Picking up after-hours means that there is no Spaceships crew member on-site to explain the features of your campervan. But the good news is that we have downloaded the knowledge from our crew's brains and have created virtual assistants to help you out.
Well, we haven't built virtual crew members yet but we did create some awesome videos that will explain all features of your Spaceships and how to use your campervan.
If you prefer to have al the features of your campervan explained by a human crew member, we recommend changing your booking to a pick up between 9am and 5pm (7 days a week) aka office hours.
Do I need to have the All-Inclusive insurance?
No. But we do recommend that you select this option. To reduce the risk of any unforeseen damages on the return of the vehicle outside of office hours we recommend selecting the All-Inclusive insurance option for complete peace of mind. Please refer to clause 22 in our terms and conditions for more information
Any tips when I pick up my campervan late?
Is your question not answered?
We look forward to welcoming you to New Zealand soon!